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Help Center / FAQ

Returns & Exchanges

Need to start a return or exchange? You can quickly submit your request through our Returns & Exchanges Portal.

⏎ Start a return or exchange

Customer Support

Need assistance with a return, exchange, order question, or general inquiry? Our support team is here to help.

Live Agent Hours

Monday – Friday: 8:00 AM – 5:00 PM PT

Email Response Time

We typically respond within 24 business hours or sooner.

Email Us

Frequently Asked Questions

Order Processing

How long does it take to process my order?

Most orders are processed within 1–2 business days before shipping. Orders placed on weekends or holidays will begin processing the next business day.

Can my order ship the same day?

Some orders placed earlier in the day may ship the same business day depending on inventory availability and processing volume, however this cannot always be guaranteed.

Do engraved rings take longer to process?

No. Engraved rings are processed within our standard 1–2 business day processing time before shipping.

Returns

Can I return my ring for a refund?

Eligible rings may be returned by submitting a request through our Returns & Exchanges Portal. Our support team will review your request and provide instructions for returning your item. Click Portal

How do I start a return?

You can begin the process by submitting a request through our Returns & Exchanges Portal. Once your request is reviewed, our team will provide instructions on how to proceed

What condition must my ring be in for a return?

Rings must be unused, unworn, and returned in their original packaging. Items showing signs of wear, damage, or alteration may not qualify for return.

Are engraved rings eligible for return?

No. Engraved rings are custom items and cannot be returned for a refund. Because they are personalized specifically for the customer, engraved rings are only eligible for exchange

How long does it take to process a return?

Once the returned item is received and inspected, returns are typically processed within a few business days.

Exchanges

Can I exchange my ring for a different size?

Yes. If your ring does not fit, you may submit an exchange request through our Returns & Exchanges Portal and our team will guide you through the process.

Can I exchange my ring for a different style?

Yes. Exchanges may be requested for a different size or style depending on availability.

Can engraved rings be exchanged?

Yes. Engraved rings may be exchanged, however a 40% customization fee will apply since a new engraved ring can not be resold.

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long does it take for my order to ship?

Most orders ship within 1–2 business days. Orders placed on weekends or holidays will ship the next business day.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Will I receive tracking information?

Yes. Once your order ships, you will receive an email with tracking information so you can follow your package.

Custom & Engraved Rings

Can engraved rings be returned?

Because engraved rings are customized items, they cannot be returned for a refund. Engraved rings may only be exchanged if necessary.

Can I exchange an engraved ring if the size is incorrect?

Yes. Engraved rings may be exchanged if the size is incorrect. Please submit an exchange request through our Returns & Exchanges Portal and our team will guide you through the process.

Is there a fee for exchanging an engraved ring?

Because engraved rings are custom-made, a 40% customization fee may apply when exchanging an engraved ring. This fee helps cover the cost of producing a new customized ring.

Ring Sizing & Fit

How do I find my ring size?

The most accurate way to determine your ring size is by visiting a local jeweler who can professionally measure your finger. You may also use our online ring sizing guide as a helpful reference when choosing your size.

What if I am between ring sizes?

If you fall between sizes, we generally recommend choosing the slightly larger size for a more comfortable fit, especially for wider bands.

What is a Comfort Fit ring?

A Comfort Fit ring has a slightly rounded interior edge rather than a flat interior. This design allows the ring to slide onto the finger more easily and provides a more comfortable feel for everyday wear. Comfort fit rings tend to feel slightly roomier than standard flat interior rings.

Are most of your rings Comfort Fit?

Yes. Many of our rings feature a Comfort Fit design, which is commonly used in modern wedding bands to improve comfort and wearability.

Can rings be resized?

Most rings made from materials such as tungsten, titanium, ceramic, stainless steel, and Damascus steel cannot be resized due to the strength and structure of these materials. If the size is incorrect, the best solution is usually an exchange for the correct size.

Can I use a printable ring sizer?

Printable ring sizers can help estimate your size, but they may not always be perfectly accurate. For the best results, we recommend confirming your size with a professional jeweler.

Warranty

Do your rings come with a warranty?

Yes. All rings include a 3-month manufacturer’s warranty that covers defects in materials or workmanship. If your ring experiences a manufacturing issue within this period, our team will repair or replace the ring at no additional cost.

This warranty covers issues such as defects in materials, craftsmanship, or stone settings caused during manufacturing. It does not cover normal wear and tear, scratches from everyday use, lost or stolen rings, or damage caused by improper care or third-party alterations.

For extended protection, customers may also choose to add our optional Lifetime Warranty during checkout.

Do you offer a warranty on your rings?

Yes. We offer an optional Lifetime Warranty for a one-time fee of $45 per ring. This warranty protects your ring against manufacturing defects for as long as you own it.

What does the Lifetime Warranty cover?

Our Lifetime Warranty covers issues related to materials and craftsmanship. If a covered issue occurs, we will repair or replace the ring at no additional cost. Coverage includes:

• Manufacturing defects in materials or workmanship

• Loose or missing stones due to setting defects

• Issues with the ring’s finish or polish caused by manufacturing defects

• Accidental damage such as impact damage or cracked / shattered tungsten rings

Each warranty covers one individual ring.

What is not covered under the warranty?

The Lifetime Warranty does not cover:

• Lost or stolen rings

• Normal wear and tear such as scratches from everyday use

• Damage caused by improper care or harsh chemicals

• Alterations or repairs performed by a third party

Is the warranty included with the ring?

No. The Lifetime Warranty is optional and can be added during checkout for $45 per ring.

How do I make a warranty claim?

If you believe your ring requires service under the warranty, please contact our support team and provide your order information and a description of the issue. Our team will guide you through the process. Contact us or email

📧 Info@RingmenJewelry.com

What happens if my tungsten ring cracks?

If your ring is covered under the Lifetime Warranty and becomes cracked or shattered due to impact, we will replace it with a new ring.

For full warranty details, please visit our Lifetime Warranty page.

Lifetime Warranty page.

Color & Finish Variations

Will my ring look exactly like the photos?

We do our best to display product images as accurately as possible. However, slight variations in color, finish, or material patterns may occur due to lighting, screen settings, and the natural characteristics of certain materials.

How Do I Care for My Ring?

To keep your ring looking its best, clean it with warm water, mild soap, and a soft cloth. Avoid harsh chemicals, abrasive cleaners, and prolonged exposure to substances such as chlorine or strong cleaning agents. Proper care will help maintain the finish and appearance of your ring.

Can My Ring Scratch or Wear Over Time?

While many of our rings are made from durable materials such as tungsten and titanium, normal wear over time may cause minor marks depending on daily use and contact with hard surfaces.

Should I Remove My Ring During Certain Activities?

For best care, we recommend removing your ring during heavy lifting, construction work, gym workouts, or activities that may expose the ring to strong impacts or chemicals.

Personal Information & Security

Is my personal information secure?

Yes. Your personal and payment information is securely processed and encrypted during checkout to ensure your privacy and protection.

Do you store my payment information?

No. Payment details are processed securely through trusted payment providers and are not stored on our servers.

Payment Methods

What payment methods do you accept?

We accept major credit cards, debit cards, Shop Pay, Affirm financing Disclosures , and other secure payment methods available during checkout.
https://www.affirm.com/disclosures

Do you offer financing or payment plans?

Yes. We offer financing through Affirm, Disclosures which allows eligible customers to split their purchase into convenient monthly payments at checkout. https://www.affirm.com/disclosures

Can I pay using Shop Pay?

Yes. Shop Pay allows you to check out quickly using your saved payment and shipping information for a faster and more convenient checkout experience.

Customer Reviews

Overall rating: 4.6 / 5 from 4667 reviews.

Customer photo review of RENEGADE

The rings are amazing! We needed to do a return for sizing and it all went smoothly. Very easy! And the rings arrived in time for our ceremony

Steven H. 5/5 Verified

RENEGADE

Customer photo review of RENEGADE

The rings are wonderful! The first order was for the rings that were a little too big. But the exchange went very smoothly!

Steven H. 5/5 Verified

RENEGADE

Customer photo review of Gold Titanium Wedding Band W/ 9 CZ Diamond Inlay High Polish 6mm

The reviews are great for this ring but it hasn’t been a whole month and ring is scratched up already. My husband hasn’t done anything crazy doesn’t work a construction job. It’s super scratched up as you can see. I would never order from this company again! Do not waste your money here.

Ava M. 1/5 Verified

Gold Titanium Wedding Band W/ 9 CZ Diamond Inlay High Polish 6mm

Customer photo review of 8mm - 14k Yellow Gold Tungsten Wedding Band, High Polish Dome Shape, Anniversary Ring

First ring I ordered came in and as soon as I seen it I knew it wasn’t the size I ordered. I contacted RingMen Jewelry and got an instant reply from Jack, we sent a few emails back and forth about the ring issue, he assured me it would get resolved asap once I sent back the ring. I sent it back, they verified it was in fact not the size I ordered , sent me the correct size ring, I received it today and am as happy as a clam. Perfect for, looks great and now the wife and I have matching rings. Couldn’t ask for better customer service from start to finish. Thank you for everything.

James B. 5/5 Verified

8mm - 14k Yellow Gold Tungsten Wedding Band, High Polish Dome Shape, Anniversary Ring

Customer photo review of 2mm - Yellow Gold Tungsten Wedding Band High Polished Ring

ABOVE AND BEYOND EXCELLENCE MY RING GLOWS!! I NEVER HAVE TO TAKE IT OFF FOR ANYTHING...IT IS SOLID, SHINY, SIMPLE, SHEEK 😊 I HAVE RECEIVED SO MANY COMPLIMENTS BC OF THE SMALLER, SLIM, SMOOTH GOLD BARREL BAND. LIKE I SAID, IT GETS IN THE WAY OF NOTHING..YET SAYS SO MUCH. ✝️ . MY HUSBAND WEARS A 9MIL AND IT LOOKS SEXY ON HIS HAND. 🤭 ..HE WORKS ON CARS AND HOUSES AND HE ALSO HAS NEVER NEEDED TO TAKE IT OFF, BC THERE ARE STILL NO SCRATCHES, NO DISCOLORATION. WE ARE SO VERY SATISFIED & HAPPY WITH THE QUALITY OF Y'ALLS RINGS ALOHA✨️ 💕 ThkQ..MAHALO NUI LOA

Claudette L. 5/5 Verified

2mm - Yellow Gold Tungsten Wedding Band High Polished Ring

Customer photo review of Gold Titanium Ring Brushed Full Eternity White CZ Diamonds Stepped Edges 8mm

I dreamed my person proposed to me. On line fortune tellers said she would propose to me. So I bought the ring to give to her so she can propose to me. This is exactly the device I like gold with diamond baguettes. $169.00 with in budget. A symbol of our relationship I will wear with pride.

Michael K. 5/5 Verified

Gold Titanium Ring Brushed Full Eternity White CZ Diamonds Stepped Edges 8mm

Customer photo review of HONOLULU

The ring is PERFECT!!! This ring holds a special significance to my husband as Hawaii is his favorite location. Thank you for making our 30th wedding anniversary a memory to never forget.

Kim C. 5/5 Verified

HONOLULU

Customer photo review of 8mm - Men's Tungsten Wedding Band, CZ Diamond Ring, Comfort Fit Ring, Yellow Gold Ring,

The experience has been beautiful. My husband seen his ring and was instantly in love with how it complimented who he is and what he likes. He has barely taken it off. The color of the gold, the clarity of the diamonds, the weight of the ring itself has been better than we imagined it being. Thank you so much for a beautifully crafted ring that shows our commitment and promise to each other. Highly recommending y'all to family and friends and look forward to future purchases.

Shda B. 5/5 Verified

8mm - Men's Tungsten Wedding Band, CZ Diamond Ring, Comfort Fit Ring, Yellow Gold Ring,

Customer photo review of 8mm Gun Metal Tungsten Carbide Wedding Band with Black Sapphires

From the very start, *click to purchase* I realized I had purchased the wrong size, immediately sent an email explaining everything and within 24 hours they had updated my order with the correct size and had responded saying they updated it. Shipping was speedy (got it before expected date) its quality is impeccable! My HUSBAND loved the style and how comfortable it is. Truly am impressed and have told everyone about ringmen jewelry and their customer service overall!

Shelby G. 5/5 Verified

8mm Gun Metal Tungsten Carbide Wedding Band with Black Sapphires

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